1. Choose your product
2. Check product information
3. Confirm shopping cart
4. Enter your email
5. Provide delivery information
6. Choose your payment method
7. Place your order
8. Receive order confirmation
We can assist you to place your order and you may call us at +6018-969 1141 from Monday-Friday, 10am-6pm GMT+8 for assistance.
We do provide self-pick up option. Be sure to verify on this option during your checkout process and select "self-pick up" method. Remember to contact our customer service to check on availability before collecting the items. We also provide drive-thru services for Kuching parents, daily. For more info, please WhatsApp us at+6018-969 1141.
To remove an item in your shopping cart, click on the cart icon on top of the shop page, click on “x” to remove the item. Your cart will be updated and that item will be removed.
An order confirmation with order summary will be sent to you through email right after you have placed your order. We will also send email notifications to keep you updated frequently on your order status.
To bring you the best online shopping experience, we offer multiple payment methods (1) online banking (2) DuitNow(3) Maybank QR Pay (4) E-Wallets including: Sarawak Pay, Boost, GrabPay, Touchn’ Go, FavePay & Big Pay. You may WhatsApp us at +6018-969 1141 to get these QR Codes from our customer Service.
Click "Place Order" at the end of the page and then kindly remit payment to:
Once payment is made, kindly forward a screenshot of your payment to together with your name. Your payment status will be updated to "Paid" once a screenshot is received.
If you wish to pay by credit card or debit card, please visit our store at Mummycare: Unit S18, 2nd floor Mall 2, CityOne Megamall, 1 Jalan Song 93350 Kuching, Sarawak.
For customers from other cities, we are sorry we currently do not accept credit or debit cards online.
Mummycare accepts all Visa and Master Cards, both Credit and Debit at our offline stores.
To request an official receipt, please log in to your account and view order history. Alternatively, send your request on WhatsApp on +6018-969 1141 and We will assist you right away. However, our invoice will be included on the delivery except for vouchers, gifts, and hampers. For retail items, official receipts can be issued upon request and only when orders are completely delivered. All official receipts will be sent via email.
To cancel your order, please contact our customer service at +6018-969 1141.
If you want to change phone number or recipient for an existing order, please send us your inquiry to customer service and we will contact you as soon as possible. If you want to change your account information or future order information, you can log in to your account and update your profile page.
We do not offer an option to change payment method for your existing order. Hence, we suggest you place a new order and cancel your existing order immediately. You can do so by sending us a request to cancel order.
We do not offer an option to change or cancel an item in your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by sending us a request to cancel order.
Please notify us immediately so that we can assist you promptly. If what missing from your order is a gift/ bonus, we will push to deliver it to you soon. If what missing from your order is a part of a product or an item, we will need you to send the whole order back to us. In this case, to assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice. Kindly read and understand our Returns & Refund Policy.
If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately and we will contact you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
If the item you received is damaged or defective, we are happy to send you a replacement. Please notify us immediately and we will contact you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.