SHIPPING & DELIVERY
How much does it cost for shipping fee?
Shipping fee for products under 3kgwithin Sarawak is RM12. Every subsequent 1kg will be added RM3. Note that Oversize items typically take longer to deliver and sometimes require special treatment. If a special shipping and processing condition applies to an item, you`ll find clarification of the shipping methods and times noted with the product description.
When will I receive my order?
Your order, after successfully placed on our website, will need to go through verification process to make sure your provided payment/contact/delivery info is correct. We will update you via email once your item is shipped out. Lead time to receive your item is clearly stated on its product page, during checkout, and on order placement success page. Average shipping time is 3-5 working days within East Malaysia and 3-7 working days to West Malaysia.
Can I schedule the delivery of my order?
Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. However, you may coordinate with our courier partner to schedule according to your preference. Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
Is there any domestic area Mummycare.com.my cannot deliver to?
We can deliver to all domestic areas.
Does Mummycare.com.my offer international shipments?
Currently we only offer shipping to Malaysia.
Can Mummycare.com.my deliver the package to my office?
Yes. We will deliver your order following the address you provide during checkout, whether it is your house address or office address.
Can I pick up my order at Mummycare?
Yes you may choose to pick up from our offline store in Kuching: Mummycare Unit S18, 2ndfloor Mall 2, CityOne Megamall, 1 Jalan Song 93350 Kuching, Sarawak.
How do I track my order status?
You can track your order online 24hours/7 days by logging in to your account backend.